ST. FRANCIS Eastside Nationally Recognized for Excellence in Providing Safe, Reliable and Efficient Care

(Greenville, SC) ST. FRANCIS eastside hospital is among the best in the nation at providing safe, reliable and efficient care, according to America’s largest healthcare performance improvement alliance. It is one of only 18 out of 336 hospitals to achieve top performance in at least five domains in the Premier healthcare alliance’sQUEST: High Performing Hospitals® collaborative.  

Specifically, ST. FRANCIS eastside is being recognized for:

  • Reducing mortality by at least 31 percent;
  • Reliably delivering all evidence-based care measures to patients in the areas of heart attack, heart failure, pneumonia and surgical care at least 95 percent of the time;
  • Improving the hospital experience so that patients favorably rate their stay and would recommend the facility to others at least 73 percent of the time;
  • Reducing preventable harm events; and
  • Reducing readmissions by at least 12 percent.

 “Being a QUEST member means redesigning the way we operate so that patients receive reliable, safe and efficient healthcare every time they come to us,” said Mark Nantz, St. Francis CEO. “By collaborating to share our patient outcomes data and provider best practices with other members, we are leading the industry in driving the best results, which creates a competitive advantage.” 

QUEST supports hospitals in delivering the best care possible, as well as sharing collaborative solutions to improve healthcare nationwide and influence public policies. Together, the nearly 350 QUEST hospital members, which span more than 40 states, share ideas, strategies and proven practices to reduce variation, an approach that has been shown to improve care quality, safety and cost. The collaborative includes a broad range of hospitals of various sizes, geographies and teaching status, including a large number of disproportionate share and safety net facilities. 

In four and a half years, these hospitals have collaborated to deliver every recommended patient care measure to more than 80,000 additional patients. This helped save nearly 92,000 lives and $9.1 billion in unnecessary costs. In addition:

Members’ observed mortality is 10 percent lower than national averages, when compared to what is expected.

Nationally, costs of inpatient care have increased by about 28 percent, versus 11 percent for QUEST hospitals. 

QUEST aligns closely with federal policies such as value-based purchasing and the Partnership for Patients effort, but was started well before these policies became reality. It’s a test bed for many pending reform efforts, showing what potentially could be achieved in these policy areas over time.  

Susan DeVore, Premier president and CEO said, “Meeting the imperatives of better care at a lower cost isn’t easy for health systems to achieve on their own. It’s this type of collaboration and innovation that’s needed system-wide to build a sustainable future for healthcare and most importantly communities nationwide. Premier congratulates ST. FRANCIS eastside for their outstanding performance.” 

An advisory panel of experts from the country’s top health organizations, such as the National Quality Forum, The Joint Commission and the Institute for Healthcare Improvement, guide QUEST members to achieve success.  

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About Bon Secours St. Francis Health System

The Mission Statement of Bon Secours St. Francis Health System is to bring compassion to health care and to be Good Help to Those in Need®, especially those who are poor and dying. As a system of caregivers, we commit ourselves to help bring people and communities to health and wholeness through the healing ministry of Jesus Christ and the Catholic Church.

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