visitor information

visiting regulations

St. Francis maintains an open visitor policy welcoming visitors anytime day or night, any day throughout the year.

However, anyone with flu-like symptoms (fever, cough, sore throat, sneezing) should not come to the hospital unless absolutely necessary or for their own care. Visitor restrictions for children 18 years and younger include:

  • If a visitor, adult or child, displays influenza-like symptoms (coughing, sneezing, etc.), any member of the nursing or patient relations staff is empowered to request this visitor to immediately discontinue their visit.
  • Visitation is restricted entirely for all minors (18 years of age and younger) in the Neonatal Care Unit at ST. FRANCIS eastside.

Visitors sign in at the front desk to assure safety and acknowledgment of presence within the hospital. Sign in at the front desk between the hours of 6:30 a.m. and 9:00 p.m, and sign in with Security after 9:00 p.m. All visitors must obtain a Visitor identification pass from the front desk or Security when they sign in. Depending upon a patients health status, visiting hours may be restricted or limited. Special care units will designate their own visiting hours dependent upon patient and unit needs. Nursing or Security, depending upon the patient or hospital needs, may limit the number of guests visiting a patient at any given time.

Children ages 12 and younger must be accompanied by an adult at all times. Nursing will consult with all visitors bringing children into the hospital on any special safety requirements or stipulations needed before the child is allowed into the patients room. Children may not be left unattended at any time.

protecting our health

For the protection of our patients, all family members and visitors are asked not to visit if they have a fever, cold, sore throat or any other symptoms of illness. Do not visit a patient until the symptoms are gone.

At St. Francis, we stress the importance of hand hygiene. Health care workers may use alcohol sanitizer or soap and water; we encourage our patients and visitors to be involved in infection prevention by keeping your hands clean, most especially after coughing, sneezing, touching a sick patient or using the restroom. Hand hygiene stations are located at the main entrances of our hospitals.

For the protection of our patients, plants and flowers unfortunately cannot be received by patients in the Cancer or Intensive Care Units.


St. Francis welcomes visitors or family members to stay overnight with patients at ST. FRANCIS downtown and ST. FRANCIS eastside. Most patient rooms have a chair that reclines, and a pillow and linens are provided. 


We offer free parking for all patients and their guests. Parking is available in front of both hospitals, and handicapped spaces can be found on the front rows at the entrances of St. Francis facilities.

ST. FRANCIS downtown offers valet parking for all patients, families, and visitors. A shuttle service is available in the ST. FRANCIS downtown parking lot between 6:00 a.m. and 3:30 p.m., Monday through Friday.

smoking policy

The campuses of ST. FRANCIS downtown (including the St. Francis Outpatient Center) and ST. FRANCIS eastside are tobacco-free.

cell phones and laptops

Cellular phones may be used in the hospital, but not near patient care equipment. Cell phone usage is not permitted in surgery areas, the Emergency department, or in recovery units.

Both ST. FRANCIS downtown and ST. FRANCIS eastside are equipped with free wireless internet access, which is available to patients and guests. 

Bon Secours International| Sisters of Bon Secours USA| Bon Secours Health System